Forgotten password

What do I do if I forget my password?

 

User account

If you have forgotten the password of your user account, you can reset it via the Account manager.

  1. Log in with the master account.
  2. Click on your HsH account and then on the Set Password button.
Passwort setzten

 

Master account

If you have forgotten the password of your master account, you can request to send a password token to your private email address. Please enter the e-mail address you have provided to the university.

Passwort zurücksetzten per Mail
Please note that you can only reset your password if you are a student at Hannover University of Applied Sciences and Arts.

For security reasons, passwords of employees and professors may not be reset via e-mail. To recover your password, you must come to the IT Service Desk and present your ID card. If it is not possible for you to appear in person, contact the person responsible for you (head of OE). Persons in a management position act as authenticators and can request a password token link via e-mail from the IT Service Desk. The e-mail sent by the management must contain information about the person's name and private e-mail address.

If you do not know what email address you provided to the university, you can request a password token from the IT-ServiceDesk .
To obtain a token, provide information in the request about:

  • Name
  • Date of birth
  • Matriculation number
  • Username
 

WLAN-Account

If you have forgotten the password of your WLAN account, you can regenerate it via the account manager

  1. Log in with your master account.
  2. Click on your WLAN account.
  3. Set a new password via the Generate new password button.
Last modified: March 31, 2022